Operations leadership
Led complex, multi-country service operations across EMEA, balancing customer outcomes, productivity, standardisation and local requirements.
Selected experience
Transformation that doesn’t disappear into slideware.
Executive experience across operations, integration, service delivery and the practical application of technology.
25+years of experience
40+countries supported
2,000+people led
Post-merger integration
Aligned teams, processes, systems and governance following acquisition, translating the transaction thesis into an executable integration agenda.
Global service delivery
Built and improved delivery models spanning shared services, centres of excellence, offshoring and distributed operational teams.
Operating-model transformation
Clarified decision rights, accountability, workflows and performance measures so organisations could execute strategy consistently.
AI-enabled operations
Developing applied prototypes and advisory concepts around meeting support, knowledge-grounded assistants, agentic workflows and human-in-the-loop design.
Cross-cultural leadership
Worked and lived in five countries, leading across cultures and adapting operating approaches to different markets, teams and local contexts.
Education & development
Executive education & continuous development.
Combining more than 25 years of operational leadership with continued development in AI-driven transformation, strategic leadership and digital operating models.
Executive education in progress
Harvard Business School
Competing in the Age of AI
Completed executive education
Oxford Saïd Business School
AI-Driven Business Transformation
Cambridge Judge Business School
Strategic Thinking for the CXO: Platforms, Ecosystems & AI-Driven Strategies
Cambridge Judge Business School
Digital Transformation: From Strategy to Execution
Academic foundation
MBA
De Montfort University, UK
BSc (Hons) Management Science, First Class
De Montfort University, UK
Professional certifications
Project Management Professional (PMP), alongside more than 15 professional certifications spanning Microsoft, AWS, Google, IBM and Python, supporting a practical understanding of project delivery, cloud, AI and automation.